Verizon = Ugh!

I went Verizon hopping last night. Why? Oh, because I enjoy running from store to store and visiting the same tech support people. We've really become great friends. Oh wait, those tech support people NEVER fixed my problem! That's right...

I thought my problems were over when I ditched my RAZR. Really, I did. It was the craze for that stupid phone that made me think it was a good idea when I returned from being abroad for six months. I was severely mistaken.

I was having my 5th contact with Verizon in three weeks. It's almost like you get pawned off time and time again because they just don't want to deal with it themselves. They tell you to come back in 30 minutes but do they actually do anything? Obviously not because I had to keep coming back.

Customer service ala the phone is so irritating because they continually put you on hold. And when they do, be assured that you'll hear that same darn music - something they should be playing in an airport or on a plane. In addition to this, that woman (who is obviously not having problems with her Verizon Wireless service) comes on in an irritatingly calm voice and lists all the reasons why Verizon Wireless is just so great. Ugh, it just makes me madder!!

Finally, after completing the same tests and programming methods over and over, I'm told that my phone can be swapped (I could've told you that a long time ago). So now I've got to make it over to a store. It's around 6:30 so I need to get over there soon because they close at 9. I've got time but I just want to get it done with already.

So I show up at the store, but of course, they don't have my phone. And the store across the street doesn't have it either. So I've got to get to the other one that is farther away. Real nice. It's almost 8 by this time. And when I get to that location, there's an extremely long line. Eventually I hear the woman behind the desk telling this guy how to enter a phone number into his phone. "You need to enter the area code, first," she says. Ugh! What is this? A tutorial? There's a line of us becoming very restless. And I just want to get this over with - my service isn't working. Fix it!

I finally got the phone. Was it really necessary to take so long to get this problem fixed? All I know is that it better work now, or I'm switching my carrier! Verizon is not my fave... sorry, Dad.